FLECO - First Laguna Electric Cooperative, Inc.

Call Us

(049) 5014478
09634891333 • 09338168117

Email Us

fleco_1973@yahoo.com

1973fleco@gmail.com

What We Collect

Effective Date: September 01, 2022

Definition

First Laguna Electric Cooperative, Inc. (FLECO) ("us", "we", or "our") operates the fleco.com.ph website (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to: Complete Name • Account Number • Email Address • Contact Number • Complete Address • Cookies and Usage Data

Usage Data

We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), the pages of our Service that you visit, the time and date of your visit, and other diagnostic data.

Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:
Session Cookies • We use Session Cookies to operate our Service
Preference Cookies • We use Preference Cookies to remember your preferences and various settings
Security Cookies • We use Security Cookies for security purposes

Use of Data

First Laguna Electric Cooperative, Inc. (FLECO) uses the collected data for various purposes:

• To allow you to generate reports and display data you have requested regarding your account
• To provide and maintain the Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer care and support
• To provide analysis or valuable information so that we can improve the Service
• To monitor the usage of the Service
• To detect, prevent and address technical issues

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Philippines and choose to provide information to us, please note that we transfer the data, including Personal Data, to Philippines and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

First Laguna Electric Cooperative, Inc. (FLECO) will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Legal Requirements

First Laguna Electric Cooperative, Inc. (FLECO) may disclose your Personal Data in the good faith belief that such action is necessary to:

• To comply with a legal obligation
• To protect and defend the rights or property of First Laguna Electric Cooperative, Inc. (FLECO)
• To prevent or investigate possible wrongdoing in connection with the Service
• To protect the personal safety of users of the Service or the public
• To protect against legal liability

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Online payment transactions are done externally and are processed by other company websites which includes Landbank of the Philippines (LBP), Development Bank of the Philippines (DBP), and Banco De Oro Unibank (BDO). Security and proper storage of your Personal data being process on these website are sole obligation of the said third party companies.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google Services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By Email: fleco_1973@yahoo.com | 1973fleco@gmail.com
• By visiting this page on our website: fleco.com.ph (Contact Us)
• By Landline Number: (049) 5014478
• By Customer Service Hotlines: 09634891333 | 09338168117

FLECO - First Laguna Electric Cooperative, Inc.

68029

Active Consumers

185

Expert Workers

5

Substations (55 MVA)

11

Area Offices

Frequently Asked Questions

You May Ask

1. Take the electronic Pre-Membership Education Seminar Exam(e-PMES)
2. Go to FLECO Main Office in Lumban, Laguna, and submit the required documents
3. House Wiring Inspection
4. Evaluation and Clearance
5. Payment (Over-the-Counter in FLECO Main Office)
6. Signing of the Memorandum of Agreement (MOA) or "Kasunduan" and issuance of membership ID
7. Processing of Connection Order
8. Installation of Meter
1. Application form with location map
2. Electrical Lay-out Plan with riser diagram and computation of loads (Original)
3. Electrical Permit and Certificate of Final Electrical Inspection (Original)
4. Fire Safety Inspection Certificate (Original)
5. 2 Pcs. 2x2 picture
6. 1 photocopy of Valid ID/CTC or Sedula
7. Photocopy of electric bill of nearest neighbor
8. Proof of Lot Ownership / Affidavit of Ownership
9. Notarized Letter of Undertaking (If Applicable)
10. Notarized Special Power of Attorney (If Applicable)
To receive FLECO announcements via text messages, register your mobile number. Text FLECO<space>ON<space>Account Number and send to 09338139504.

Example: FLECO ON 01-2345-6789
Upon registration, you may text the following codes to receive notifications:

POWER • Power Interruption Schedule / Advisories
INFO • Basic account information
BAL • Unpaid balances details
PAID • Previous payment details
HELP • To receive updated list of SMS Codes
Monday - Friday
8:00 AM - 5:00 PM
Closed on Holidays
Cavinti • Brgy. Poblacion, Cavinti, Laguna • Supervisor: Arlette G. Dereza

Pagsanjan • National Road, Brgy. Sampaloc, Pagsanjan, Laguna • Telephone Number: (049) 5017719 • Supervisor: Arlette G. Dereza

Kalayaan • National Road, Brgy. San Juan, Kalayaan, Laguna • Collection Head: Mark A. Sabeñano

Paete • Brgy. Bagumbayan, Paete, Laguna • Telephone Number: (049) 5572636 • Collection Head: Mark A. Sabeñano

Pakil • National Road, Brgy. Tavera, Pakil, Laguna • Supervisor: Aldwin G. Pascasio

Pangil • Public Market, Brgy. Isla, Pangil, Laguna • Supervisor: Aldwin G. Pascasio

Siniloan • Municipal Hall Complex, Brgy. Padre Burgos, Siniloan, Laguna • Telephone Number: (049) 8130858 • Supervisor: Aldwin G. Pascasio

Famy • National Road, Brgy. Tunhak, Famy, Laguna • Telephone Number: (049) 5729613 • Supervisor: Laurence P. Suazo

Mabitac • Brgy. Lucong, Mabitac, Laguna • Supervisor: Laurence P. Suazo

Sta. Maria • Brgy. Dos, Sta. Maria, Laguna • Supervisor: Laurence P. Suazo